TRAINING

1) Smart Care Center uses nose swab kits for testing. Covid test tubes are labeled 'Viraport Virus Transport Medium'.

2) Write the patient's first/last name and date of birth on test tube.

3) After administering and labeling the test, please package the completed test in the individual bag that is provided to you with the test tube (only one test tube per bag)

4) Use the shipping label provided to you from us and drop off at a FedEx location by the end of day (only FedEx shipping accepted).

 

How to Complete A Covid Test Application

1) Log into portal lab.firstratelab.com

2) Go to 'PCR Req Form' tab on dashboard

3) Fill out 'PCR Requisition Form' (yellow fields are mandatory)

4) Fill out the required fields on the 'PCR Requisition Form' page:

- Diagnostic Codes: select Z20.828

- Date of Collection: fill in correct date and time of test

5) Fill out the required fields for 'Patient Information' (include copy of both sides of insurance card):

6) Insert Insurance Card and Photo ID Pictures (front and back)

7) On Panel List, go to box titled 'CoV2/FluA/FluB/RSV qPCR Detection Panel' and check each box for CoV2 PCR, FluA, FluB and RSV A/B.

8) Patient needs to sign digitally and consent for testing and medical necessity.

9) Fill out the required fields for 'Primary Insurance Billing' (include copy of both sides of insurance card):

10) Fill out the required fields for 'Secondary Insurance Billing'

11) On the final section, agent MUST uncheck the 'Auto Generated' box

12) Enter the test tube's barcode number on the 'Accession Number' field and confirm

13) Submit the application or save as draft to complete at a later time.

 

How to See Test Results

1) Go to 'Test Results' tab to view results as an agent

2) Patients are automatically texted their test results when ready

 

List of Accepted Insurance Companies