TRAINING
Covid Test Training Video
How to Administer Our Covid Tests
Administering our COVID test is quick and easy.
Simply scan the QR code on the test kit label using your phone to access the registration page, then fill out your information and verify your details.
Next, use the provided swab to collect a sample by gently inserting it into each nostril and twisting for five seconds. Break the swab at the designated breaking point and place it into the test tube, sealing it securely. Label the tube with your date of birth and initials, then place it inside the specimen bag.
Finally, seal the bag in the provided shipping package, affix the prepaid shipping label, and drop it off at your nearest FedEx location.
Once your sample is processed, you’ll receive a secure link via text or email to access your results.
Registering a Patient
Registering a patient for a TigerTest COVID test is a simple process.
First, navigate to app.tigertest.com to begin registration.
Next, enter the sample ID found on the test kit label or under the barcode in the provided field and click "Continue." If the patient scans the QR code on the label, they will be directed to the website with the sample ID automatically filled in.
Then, review and agree to the Terms of Use, Privacy Policy, and Conditions of Sales. The platform language can also be adjusted at this stage if needed. Once completed, click "Get Started" to finalize the registration process.
Continuing with the TigerTest patient registration process, you must first complete all required fields for the patient’s information, including their name, date of birth, phone number, and email, then click ‘Next.’
Next, enter the patient’s address, including street address, apartment or suite number (if applicable), city, state, and zip code, before clicking ‘Next.’
Then, provide the patient’s Race, Ethnicity, and Sex as required by the U.S. CARES Act, and proceed by selecting ‘Next.’
As part of the TigerTest patient registration process, you will need to provide additional health information.
First, check any symptoms the patient is experiencing. If the patient has been in contact with someone who tested positive for COVID-19, ensure this information is recorded.
Next, indicate whether the patient has health insurance by selecting ‘Yes’ or ‘No’ and clicking ‘Next.’ If the patient has insurance, enter the primary insurance carrier details, including the subscriber/member ID and group number.
Additionally, confirm whether the patient is the primary insurance holder and if they have secondary insurance coverage.
Type "Medicare." If the patient does have insurance, input their insurance information here. This includes entering the primary insurance carrier, subscriber/member ID, and group number. Ensure all fields are completed, then click "Next."
The last step for registering is for the patient to verify their information either by text or email. The patient must enter their phone number and click "Verify by Text" to receive a verification message.
The last step for registering is for the patient to verify either by text or email.
The patient will receive their results through the method of communication they choose to verify by. They can either enter their phone number and click "Verify by Text" or enter their email and select "Verify by Email" to complete the process.
The patient has to open the link sent from Radeas to complete the verification process. If the link is not opened, the patient will not receive their results.
This is an example of the verification page. At this point, the patient has completed their test registration. They will receive another email or text from Radeas to access their results once they are ready.
Collector Instructions
Collection and Shipping Process:
A. Register the Specimen:
I. Using a mobile device, hover the camera over the QR code on the TigerTest Specimen Label. Tap 'OPEN' banner or log in to app.tigertest.com and enter the barcode label ID.
II. Fill out all patient information.
III. Choose to verify the label by text message or email address.
IV. Open text message or email address and 'VERIFY' the label. Registration is complete when you see the 'FINISHED!' page. Results will be sent back by text message or email, depending on the chosen verification method.
V. The registration MUST be verified by phone or email in order to receive results.
VI. Write the patient's initials and DOB on the label.
VII. Peel and stick the label on the tube horizontally, displaying all of the barcode along the tube.
B. Collecting and Shipping the Specimen:
I. Remove the swab.
II. Insert the swab into the nose (no more than 1/2"). Twist along the inside of the nostril for 5 seconds. Repeat on both sides.
III. Place the swab into the tube. Break off the swab at the breaking line. Do not touch the swab.
IV. Close the lid to seal the tube.
V. Place labeled specimen inside the ziplock portion of the biohazard bag. There should only be ONE specimen per specimen bag.
VI. All sealed biohazard bags should be placed inside the FedEx or UPS shipping bag. The shipping bag should be sealed.
VII. Place the provided shipping label on the FedEx or UPS bag.
VIII. Drop off at the nearest FedEx or UPS drop off location.
1. Ensure you drop off specimens before the overnight delivery cutoff. This varies from site to site.
2. Recording the tracking number for your own records is recommended.
C. Results:
I. Results will be available the same day they are received at the lab.
II. A text or email notification will be sent directly to the patient's phone or email (depending on verification method when registering) with a link and Access Code to access the results.
III. The patient should click the link in the text or email and the Access Code should pre-populate. The patient should then enter the DOB.
IV. A PDF of results will be generated.
V. If results are not received:
1. The most common reason results are not received is that the registered label was not verified. Ask the patient to pull up the text message or email and verify by clicking the link.
2. If the label was verified and results have not been received, it is possible the specimen has not been received at the lab yet or it has not been reported yet. Shipping delays can also cause reporting delays. If the label was verified and it has been 48 hours after collection and no results have been received, follow the steps below:
A. Check the portal for results: app.tigertest.com/client-login
B. Contact your manager for support
C. Call (919) 263-1150 OPT. 2 for Covid
D. Collector Portal Access:
I. Each collector will receive an email from Radeas Labs with instructions to create an account.
II. After the account is created, the collector will log in at app.tigertest.com/client-login
III. All results for the collector's specimens will be available in this portal.